Richard Artingstall, MRCVS, Vale Referrals and ProVets
Richard is Director of Referrals and a soft tissue and orthopaedic surgeon at Vale Referrals, a multidisciplinary referral centre in the South West. He is also a director within the Pro Vets Group – a growing multi-site veterinary group spanning the Midlands and the South West. Richard is completing an MBA focusing on the evaluation of structural and organisational change and how it can be managed and implemented effectively across the veterinary profession. He is an experienced veterinary coach and mentor focusing on career coaching and organisational performance, both inside and outside the veterinary profession.
Margaret Burnside, Cake People Development
Margaret is Director of Cake People Development a consultancy with clients across all sectors in the UK and Europe. She has been in learning and development for more than 30 years and is a qualified coach and mentor at ILM Level 7 as well as holding a City & Guilds Graduateship in Management, a fellow of the Institute of Leadership and management (ILM) and a member of the Engage for Success Guru Group. She has a passion for helping organisations develop an engaging culture, often through working with the top teams and senior leaders. In addition to her consultancy work, Margaret has been a manager in a large retail organisation and has run several smaller businesses.
Alison Clark, RVN, The Pets at Home Veterinary Group
Alison is a qualified Veterinary Nurse and was Head Nurse in a busy Practice in East Yorkshire for 20 years. She went on to study for her ‘Certificate in Education’ and taught Veterinary Nurses at the College of Animal Welfare. She has written an ‘Emergency First Aid for Dogs’ course which is accredited by the Kennel Club. She also wrote the H&S chapter in the BSAVA Practice Management and Development book. Alison was asked to join Vets4Pets and has been the Health and Safety Manager for the Pets at Home Veterinary Group for the last 4 ½ years. She remains passionate about the Veterinary Nursing profession and has been a member of the BVNA Congress Committee for the last 20 + years, heading up the Steward team who look after delegates at the 3 day Congress in Telford. She was honoured to receive the Blue Cross Veterinary Nurse of the Year and was awarded an Honorary Membership of the BVNA for her dedication and service to the Veterinary Nursing Industry. In her spare time she is a Pets as Therapy Assessor and a Parish Councillor. She has an amazing rescue cat called Tom.
Louise Crook, Harrison Clark Rickerbys
Louise is a Partner in the Commercial Property Department. She advises and assists clients on the acquisition and disposal of properties within the Health and Social Care market. She has also worked on refinancing property for the purposes of business expansion, or simple extension to the current property. She has worked with both start up companies as well as national providers within the Heath and Social Care marketplace and has extensive experience of dealing with issues particular to the sector, whether it be regulatory compliance or financial and business structures. She has good links and working relationships with banks and often act for them in relation to secured loans and other property matters. This familiarity with lenders’ funding requirements assists in making transactions proceed quickly and efficiently.
Carolyne is an experienced equine vet, an award winning personal performance coach, mentor, international speaker, researcher and lecturer. Carolyne has a Masters degree in Workplace Health and Wellbeing and is currently doing a PhD in veterinary team health, wellbeing, performance and engagement at Nottingham University. She is a master trainer in DISC behavioural profiling, a CPCAB trainer in Stress management and Wellbeing, a certified trainer in Resilience, a Mental Health First Aider and an Honorary Lecturer of the University of Liverpool. After successfully running her coaching and training business for several years, Carolyne now works as a training consultant with the VDS Training team; developing, training and coaching individuals, teams and practices to be the best they can be and to thrive both personally and professionally. Loving a challenge, in 2017, Carolyne ran 10 marathons in 10 days raising over £18,000 for the Brooke charity.
Andrew Curwen, MRCVS, XLVets
Andrew qualified as a veterinary surgeon from Bristol Vet School in 1990. He worked for three years in mixed practice in Gloucestershire and Oxford (cattle, sheep, horses, dogs, cats and one visit to Bristol Zoo). Following a trip around the world he joined Grampian Pharmaceuticals as a Veterinary Adviser where he worked in a team that launched the NSAID carprofen and the UK’s first BVD vaccine. In 2000 he moved to Bayer Animal Health where he became Marketing Manager for the UK and Ireland launching Advocate in the UK and gaining experience from international teams. In 2006 Andrew joined XLVets, a collaborative community of independently owned veterinary practices, committed to working together to share knowledge, skills and resources. As Chief Executive of XLVets UK Ltd he has led a team that has created a range of services and initiatives that enable the XLVet membership to first define and then deliver “excellence in practice”. He is a keen cyclist, mountain walker and is learning to turn wood.
Brian Faulkner, The Colourful Consultancy
Brian has worked in over 300 practices in the UK both as a clinician and a practice management consultant. His MBA focused on the role of leadership and organisational culture on financial performance within veterinary practice. He set up, developed and then sold a cluster of SA practices in Suffolk between 2002 and 2009. His practices were runner up finalists in The Pet Plan Practice of the Year competition and Brian was their Vet of the Year in 2008. He has a Masters in Applied Positive Psychology and is a lecturer in Veterinary Entrepreneurship at Nottingham University and Vice Chair in Business and Professional Studies at the European School of Veterinary Post graduate studies. He is the SPVS lead for their CPD programme as well as acting as the SPVS lead for this congress. He is due to become SPVS President at Congress in January.
Sean Gilgallon, CVS
Sean was involved in health and safety in the RAF before leaving to work as an independent H&S consultant. Two years later he joined the Cooperative Group as a regional health and safety manager in the North East and Cumbria, looking after some 300 retail outlets, funeral parlours and farms. In 2007 Sean was asked to join CVS UK Ltd, now Europe’s largest corporate veterinary company as their health and safety manager. He has a team of five, who look after the health and safety of over 4500 staff in the UK and The Netherlands in some 380 practices along with crematoria, pathology labs and support offices. Sean is a trained ‘Mindfulness in the Workplace’ Trainer and has been instrumental in introducing Mindfulness across CVS.
Major Cathie Gregg, Gregglangues Communication and Management
Major Cathie Gregg graduated from Durham University in 1983 and joined the Army as an officer in the Royal Army Educational Corps. She commissioned as an Officer on the first women’s course to pass through the Royal Military Academy, Sandhurst, in 1985. She served for sixteen years in a variety of training and management roles, including military skills, management, languages, personal development and leadership, teaching and instructional techniques and other more academic subjects. After leaving the Army in 2000 she moved with her family to France where she developed a business in translation, business English and management and customer service training. In 2012 she began to work with the veterinary industry, teaching junior management skills and customer service, as well as company brand values and conflict management. She is an animal enthusiast, though sadly between dogs at present. She is based in the French Alps and in Cumbria, where she still practises mountain sports. She is married to Major (retired) Peter Smith and has two grown up children.
Clare Hemmings, Royal Canin
Clare qualified as a VN in 1995 and worked at a multi-discipline referral centre. Although no longer on the register, she keeps up to date with latest developments and also passed the Certificate in Clinical Nutrition with distinction. She has also been running first aid courses for dog owners and pet professionals for over 12 years. In 2003, Clare won Pet Health Counsellor of the Year for work with arthritic patients and joined ROYAL CANIN® in 2004 where she works full time in the Scientific Communications department. She has had articles published in Vet Times, VN Times, Your Cat, Dogs Today and other veterinary and pet publications. Clare has two children aged 10 and 12 and a naughty little dog called Chess and loves skiing and reading with her book club.
Martin Ison, Micomms Ltd
With over 25 years’ experience in corporate communications, Martin has worked on many projects for governments and private sector organisations, including producing video documentaries as far afield as Africa and South America. Sharing his knowledge widely, he has trained communications professionals from over 300 organisations worldwide — including British Embassies in 8 countries. More recently, he has worked with a number of leading veterinary practices and groups, showing them how to harness the power of video in their marketing strategies.
Rebecca Leask, Harrison Clark Rickerbys
Rebecca has been a member of the Health and Social Care team for over 10 years. She manages their multidisciplinary transactional team, including specialist corporate, property, commercial and employment healthcare lawyers. She delivered over 45 healthcare transactions in 2016, with a combined value of over £85 million for health and social care operators, dentists, veterinary practitioners, GP professionals and pharmacists. In addition she also advises clients on a variety of corporate issues arising in their day to day business.
Emma Mapletoft, Bayer
Emma has over 20 years’ experience in the veterinary profession and qualified as a VN in 1995. She became head nurse in mixed practice for 2 years before locuming for a year in small animal practice. In 1998, Emma moved to Writtle Agricultural College as the Animal Care Team Leader setting up their satellite site at Shuttleworth College. Here she furthered her studies gaining a NVQ Level 3 in Pet Store Management, TDLB 32, 33, 34 and a Cert Ed. Emma joined the pharmaceutical industry in 2000 working as a territory manager in the Eastern region. Boehringer Ingelheim recruited Emma in 2003 to look after 130 practices in the Southern Eastern region. For the last 5 years, Emma has worked as a National Corporate Key Account Manager joining the Bayer team in Sept 2005.
Pam Mosedale BVetMed MRCVS
Pam is Lead Assessor for the RCVS Practice Standards Scheme. She is an SQP assessor for AMTRA & organise CPD for SQPs. Pam also edits the BSAVA Guide to the Use of Veterinary Medicines and organises the BSAVA Dispensing Course.
Steve Millbank, Head of Leadership & Management, CAKE People Development
Steve is an experienced learning and development professional, who has worked in a variety of management and facilitation roles in major retailing organisations. He works with a wide variety of clients across both private and public sectors. He works with his clients to design their learning strategies, leadership development programmes, as well as change support, and executive team development programmes. Steve is an experienced and qualified coach and a master practitioner in NLP.
Fiona Nichol, VetPartners
Fiona is currently Business Support Manager for VetPartners UK. Her role focuses on servicing the needs of practices, by understanding the support and development they require. She provides analysis and solutions on topics including; staff management and engagement, business operations, marketing, client relations and experience as well as practice performance and productivity. Prior to this Fiona was involved in the planning and implementation of Zoetis business consulting services, aiding in the design and delivery of a range of business support services and solutions. Her training included the completion of a veterinary specific business course at Purdue University in the USA, study with the European School of Management and working alongside experts in the UK. She is currently completing her certificate in Veterinary Business management through Liverpool University. Over the last 8 years, Fiona has authored several articles that have appeared in the veterinary press and has provided workshops for the SPVS/VPMA CPD series and The University of Liverpool. Before moving into the veterinary pharmaceutical industry Fiona spent five years in small animal practice in East Yorkshire.
Alan Robinson B.V.Sc. MRCVS DMS, Vet Dynamics
Alan Robinson has been a veterinary surgeon in practice for 20+ years, a successful business consultant for 18 years to over 600 practices and a director of Vet Dynamics. His mission is helping independent practice owners improve performance and quality of life in practice.
“I believe most practice owners are working much too hard, for far too long and for much too little reward, because of inefficiency, frustration and poor profitability in your veterinary business”
Susie Samuel, Vet Help Direct
Susie graduated from the University of Cambridge in 2001 and has worked in both mixed and small animal practice. In 2006, she launched the website www.vethelpdirect.com, which provides internet marketing solutions and social media services to veterinary practices. In 2014 she graduated from Squared Online, Google’s Certificate in Internet Marketing.