Richard Artingstall MBA MA VetMB Cert SAS MRCVS (ILM 7 Coaching and Mentoring) – Explorevet, IVC, Vale Referrals
Richard Artingstall is a referral veterinary surgeon (orthopaedic and soft tissue surgeon) and clinical director of Vale Referrals, a multidisciplinary referral centre in the South West. He has undertaken an ILM 7 in executive coaching and mentoring and is the founder of Explorevet which focuses on professional coaching and development for veterinary surgeons, managers and nurses. Richard has completed an MBA which has focused on the issue of organisational change in the veterinary industry. He has an interest in the role of professional and clinical coaching in both enabling change on a personal and organisational level and first-hand experience of managing clinical and managerial teams through significant transition into corporate ownership and the challenges that this entails in a veterinary environment.
Margaret Burnside, Cake People Development
Margaret is Director of Cake People Development a consultancy with clients across all sectors in the UK and Europe. She has been in learning and development for more than 30 years and is a qualified coach and mentor at ILM Level 7 as well as holding a City & Guilds Graduateship in Management, a fellow of the Institute of Leadership and management (ILM) and a member of the Engage for Success Guru Group. She has a passion for helping organisations develop an engaging culture, often through working with the top teams and senior leaders. In addition to her consultancy work, Margaret has been a manager in a large retail organisation and has run several smaller businesses.
Denis Campbell, VetLed
Denis has been passionately involved in Human Factors training since the early ‘90s and was part of the team who introduced Crew Resource Management training to all flight crew at British Airways. He was also a senior training captain on the Boeing 747-400 and was involved with various behavioural development programmes for trainers and prospective captains. Human Factors skills training in aviation translate readily to other safety critical industries and Denis has been working extremely successfully coaching NHS clinical teams helping introduce initiatives such as use of checklists, briefing and debriefing in the operating theatre. As part of the VetLed team, Denis is responsible for delivering top quality courses to the veterinary sector as well as providing one-to-one coaching with the aim of changing attitudes and modifying behaviour utilising psychometric tests such as MBTI.
Carolyne Crowe, VDS
Carolyne is an equine vet, personal performance coach, mentor, international speaker, researcher, lecturer and was awarded the prestigious title of “Life Coach of the Year 2105” at the International coaching awards. Caroline runs 1on1 coaching programmes, workshops on stress management, personal effectiveness, resilience, assertiveness, team dynamics, communication skills, conflict management, leadership and management skills for veterinary practices. She lectures both at universities and industry events. Carolyne is a master trainer in DISC behavioural profiling, a CPCAB trainer in Stress management and Wellbeing and an Honorary Lecturer at the University of Liverpool. Carolyne is currently undertaking a Masters degree in Workplace Health and Wellbeing at Nottingham University Medical School.
Brian Faulkner, The Colourful Consultancy
Brian has worked in over 300 practices in the UK both as a clinician and a practice management consultant. He set up, developed and then sold a cluster of SA practices between 2002 and 2009. His practices were runners up for Pet Plan Practice of the Year and Brian was Vet of the Year in 2008. Brian still works as a clinician in his fourth practice which he set up in 2013. He has a Masters in Applied Positive Psychology and is a lecturer in Veterinary Entrepreneurship at Nottingham University and Vice Chair in Business and Professional Studies at the European School of Veterinary Post graduate studies. Brian is the founder of the BVRA, the British veterinary receptionist association, as well as the senior Vice-President of SPVS.
Suzen Gregersen, The Hospice Vet
Suzen Gregersen, DVM, MBA, MRCVS, qualified in Copenhagen, Denmark in 1999 and is an in-home hospice and emergency vet. In 2005 she established Vets2Home Veterinary Service, which was re-launched in 2012 as Vets2Home – Peaceful Pet Goodbyes which pioneered the UK with fully dedicated, 24/7, in-home services specialising in palliative medicine, animal hospice and gentle euthanasia services, helping families say goodbye to their pet in the comfort of home. Suzen – whose experience is based on more than 10.000 home consultations – is the executive advisor for Compassion Understood, an online training programme in optimising end-of-life vet services; she is UK instructor/executive advisor for CAETA (Companion Animal Euthanasia Training Academy), and since 2016, one of the first European board members of the International Association of Animal Hospice and Palliative Care (IAAHPC). Her 24/7 mobile practice combines in-home hospice and euthanasia services with out-of-hours urgent home visits covering eligible medical problems, working in collaboration with regional emergency providers and local practices in and around Sussex optimising veterinary care at critical times.
Major Cathie Gregg, Gregglangues Communication and Management
Major Cathie Gregg graduated from Durham University in 1983 and joined the Army as an officer in the Royal Army Educational Corps. She commissioned as an Officer on the first women’s course to pass through the Royal Military Academy, Sandhurst, in 1985. She served for sixteen years in a variety of training and management roles, including military skills, management, languages, personal development and leadership, teaching and instructional techniques and other more academic subjects. She was the Army Women’s fencing champion, and also organised and practised outdoor sports such as climbing, caving, mountaineering and canoeing. In her final years with the British Forces Germany, she was the NVQ tutor and verifier for NW Germany, teaching and tutoring management at level 3 and 4 and advising on civilian qualifications for service retirees. After leaving the Army in 2000 she moved with her family to France where she developed a business in translation, business English and management and customer service training. In 2012 she began to work with the veterinary industry, teaching junior management skills and customer service, as well as company brand values and conflict management.
Clare Hemmings, Royal Canin
Clare qualified as a VN in 1995 and worked at a multi-discipline referral centre. Although no longer on the register, she keeps up to date with latest developments and also passed the Certificate in Clinical Nutrition with distinction. She has also been running first aid courses for dog owners and pet professionals for over 12 years. In 2003, Clare won Pet Health Counsellor of the Year for work with arthritic patients and joined ROYAL CANIN® in 2004 where she works full time in the Scientific Communications department. She has had articles published in Vet Times, VN Times, Your Cat, Dogs Today and other veterinary and pet publications. Clare has two children aged 11 and 13 and a naughty little dog called Chess and loves skiing and reading with her book club.
Rebecca Leask, Harrison Clark Rickerbys
Rebecca has been a member of the Health and Social Care team for over 10 years. She manages their multidisciplinary transactional team, including specialist corporate, property, commercial and employment healthcare lawyers. She delivered over 45 healthcare transactions in 2016, with a combined value of over £85 million for health and social care operators, dentists, veterinary practitioners, GP professionals and pharmacists. In addition she also advises clients on a variety of corporate issues arising in their day to day business.
Leonie Lightfoot, BSc, MSc, MBPsS – Chimp Management
Leonie is a BASES accredited Sport Scientist and has provided applied psychology support to athletes, coaches and teams for 8 years to help to manage their emotions and support their continued development. Prior to working for Chimp Management, Leonie spent 7 years working for England Athletics. During this time she worked to increase knowledge and awareness of eating disorders in sport and helped to develop a programme to prepare female coaches for the high performance environment.
Leonie currently works with British Equestrian, supporting riders on the Podium Potential programme, whilst also facilitating many of our workshops with clients including British Cycling, Sport Scotland and England Athletics. She has experience across a broad range of sports and has a passion for sport, seeking to empower individuals to maximise both enjoyment and potential in their participation.
Stephenie Malone, Harrison Clark Rickerbys
Stephenie is a specialist Employment Solicitor and part of HCR’s health and social care team. She advises and assists clients on the employment aspects of the acquisition and disposal of businesses within the Health and Social Care market. She has also worked as a HR Consultant and is a qualified mediator. In her position advising Health and Social Care employers, she has worked with both start-up companies as well as national providers. She has extensive experience of dealing with issues particular to the sector, whether it be TUPE consultation requirements or negotiating contractual terms for sellers remaining in their business post-sale. She regularly advises employers across the sector on a whole range of employment and pay issues. Her articles have been published in a number of sector publications, she frequently presents at sector seminars and offers training on a variety of employment topics.
Emma Mapletoft, Bayer
Emma has over 20 years’ experience in the veterinary profession and qualified as a VN in 1995. She became head nurse in mixed practice for 2 years before locuming for a year in small animal practice. In 1998, Emma moved to Writtle Agricultural College as the Animal Care Team Leader setting up their satellite site at Shuttleworth College. Here she furthered her studies gaining a NVQ Level 3 in Pet Store Management, TDLB 32, 33, 34 and a Cert Ed. Emma joined the pharmaceutical industry in 2000 working as a territory manager in the Eastern region. Boehringer Ingelheim recruited Emma in 2003 to look after 130 practices in the Southern Eastern region. For the last 5 years, Emma has worked as a National Corporate Key Account Manager joining the Bayer team in Sept 2005.
Fiona Nichol, VetPartners
Fiona is currently Business Support Manager for VetPartners UK. Her role focuses on servicing the needs of practices, by understanding the support and development they require. She provides analysis and solutions on topics including; staff management and engagement, business operations, marketing, client relations and experience as well as practice performance and productivity. Prior to this Fiona was involved in the planning and implementation of Zoetis business consulting services, aiding in the design and delivery of a range of business support services and solutions. Her training included the completion of a veterinary specific business course at Purdue University in the USA, study with the European School of Management and working alongside experts in the UK. She is currently completing her certificate in Veterinary Business management through Liverpool University. Over the last 8 years, Fiona has authored several articles that have appeared in the veterinary press and has provided workshops for the SPVS/VPMA CPD series and The University of Liverpool. Before moving into the veterinary pharmaceutical industry Fiona spent five years in small animal practice in East Yorkshire.
Elaine Paterson, Braid Vets
Elaine qualified as a Veterinary Nurse in September 1998 whilst working in a mixed practice in the Scottish Borders and then moved down to Norfolk to an Orthopaedic referral practice, an area she was hugely interested in. On her return to Scotland she joined a one vet small animal practice in Dalkeith where she was involved with all aspects of the business nursing, reception, marketing and management. In 2012 the practice was taken over by Braid Vets and Elaine has been working with Braid since then, starting as a RVN, moving to Deputy Head Nurse, Head Nurse. In July 2017 she become a Practice Manager.
In her spare time Elaine enjoys walking Jake, her Springer Spaniel, watching rugby, reading and spending time with her family.
Alan Robinson B.V.Sc. MRCVS DMS, Vet Dynamics
Alan Robinson has been a veterinary surgeon in practice for 20+ years, a successful business consultant for 18 years to over 600 practices and a director of Vet Dynamics. His mission is helping independent practice owners improve performance and quality of life in practice.
“I believe most practice owners are working much too hard, for far too long and for much too little reward, because of inefficiency, frustration and poor profitability in your veterinary business”
Susie Samuel, Vet Help Direct
Susie graduated from the University of Cambridge in 2001 and has worked in both mixed and small animal practice. In 2006, she launched the website www.vethelpdirect.com, which provides internet marketing solutions and social media services to veterinary practices. In 2014 she graduated from Squared Online, Google’s Certificate in Internet Marketing.