Contributors: Major Cathie Gregg and Stephenie Malone, HCR Law
‘Mix of real life examples, team work and theory worked really well’
Grumpy bosses, disruptive colleagues and unreasonable clients are all part and parcel of managing a vet practice. But businesses thrive on a mix of different personalities and approaches and sometimes it is just a case of analysing the situations that make people appear difficult. By understanding different personalities and learning to manage expectations, you can learn techniques to handle those difficult conversations, possibly even turning them to your advantage.
This day is led by Cathie Gregg with a contribution from Stephenie Malone, employment lawyer at HCR Law. Cathie will describe techniques to help identify and analyse common situations and understand personalities, including your own, so that you are better armed to deal with difficulties in your day to day work environment. They will include examples of commonly occurring ‘difficult situations’ and different personality types. Stephenie will consider how to avoid overstepping the mark legally and when an informal conversation needs to shift to a more formal procedure.
Who will benefit: Anyone who has ever faced a ‘difficult conversation’ with colleagues or clients and wondered how it might have gone better!
Click here for information on Major Cathie Gregg, Stephanie Malone and our other 2018 speakers
Dates for this event:
Thurs 3rd May – DoubleTree by Hilton, Bradley Stoke, Bristol, BS32 4JF (10:00-16:30)