First and Last Impressions
Contributors: Clare Hemmings, Royal Canin & Emma Mapletoft, Bayer
‘Speakers were excellent – informative and fun. Enjoyed the interaction very much’
Do you ever consciously try to view your reception area through the eyes of a client? Are you making the most of your retail space? Are the marketing messages in your waiting room loud and clear? The reception area is the public face of your practice and it is where your client will form their first and last impressions and yet too often the day to day management and layout is left to untrained or overworked reception staff or nurses.
This day from Clare Hemmings from Royal Canin and Emma Mapletoft from Bayer will ask some hard questions about what the reception area is actually for. Both Clare and Emma trained as VNs and have extensive experience of sales and marketing in the petfood and pharmaceutical industries. There will be a guest appearance from a manager of a well-known high end supermarket who will share techniques from the retail sector.
Who will benefit: Owners, practice managers, reception managers and anyone else with responsibility for front of house or retailing in their practice.
Member rates offered to BVNA
Click here for information on Clare Hemmings, Emma Mapletoft and our other 2018 speakers
Dates for this event:
Thurs 10th May – Village Hotel Bury, Manchester, BL9 7BQ (10:00-16:30)
Wed 3rd October – Kents Hill Park, Milton Keynes, MK7 6BZ (10:00-16:30)