Brian Faulkner, The Colourful Consultancy
Brian has worked in over 300 practices in the UK both as a clinician and a practice management consultant. His MBA focused on the role of leadership and organisational culture on financial performance within veterinary practice. He set up, developed and then sold a cluster of SA practices in Suffolk between 2002 and 2009. His practices were runner up finalists in The Pet Plan Practice of the Year competition and Brian was their Vet of the Year in 2008. He has a Masters in Applied Positive Psychology and is a lecturer in Veterinary Entrepreneurship at Nottingham University and Vice Chair in Business and Professional Studies at the European School of Veterinary Post graduate studies.
James Cronin, Eight Legal
Having taken a first degree, James took a postgraduate diploma in law, followed by a Masters in law at the University of Leicester. James has been advising Vets on Employment Law and team performance since 1998. He set up Eight Legal Ltd with his wife Kay, a Veterinary Surgeon. His focus is on providing practical, business-focused solutions to keep practices running smoothly and profitably. James has recently completed the elite teams modules at Cambridge and is undertaking the New Leadership Certificate at Cambridge University Business School. He is dedicated to help vets boost their profits through developing high performing teams and being great leaders. He is a speaker on these topics for Bayer on their management courses for vets.
Carolyne is an experienced equine vet, a personal performance coach, mentor, international speaker, researcher, lecturer and was awarded the prestigious title of “Life Coach of the Year 2105” at the International coaching awards. Carolyne has a Masters degree in Workplace Health and Wellbeing and is currently doing a PhD at Nottingham University. Carolyne is a master trainer in DISC behavioural profiling, a CPCAB trainer in Stress management and Wellbeing, a certified trainer in Resilience, a Mental Health First Aider and an Honorary Lecturer of the University of Liverpool. Recognising that many of the challenges faced by today’s veterinary teams are non-clinical, Carolyne helps others overcome the personal and professional challenges they face on a daily basis. She runs 1on1 coaching programmes, workshops on stress management, personal effectiveness, resilience, assertiveness, team dynamics, communication skills, conflict management, leadership and management skills. She lectures both at universities and industry events.
Georgina Hills, IVC
Georgina started as a student veterinary nurse in 1995, and since then has worked throughout practices in the southwest as a nurse and Head Nurse. Georgina started as Head Nurse at Vale Vets and Referrals in 2010 and then became Practice Manger after completing the level 5 ILM diploma and learning on the job! In 2013 George sat the Certificate in Veterinary Practice Management (CVPM) awarded by the VPMA and won the Glynne Davis Memorial Award for outstanding achievement in the examination. George now sits on the CVPM exam board. In 2016 George joined Independent Vetcare as a Business Support Manager and now looks after 12 practices in North Wales and Cheshire supporting and developing the businesses with their Clinical Directors and Practice Managers
Alison Lambert BVSc MMRS MRCVS, Onswitch
After qualifying in 1989, Alison worked in practice for several years before pursuing a business career with Hills Pet Nutrition and MARS. In 2001 she established Onswitch – providing research, marketing, CPD and business consultancy for vets. Alison lectures at The University of Nottingham Vet School in Customer Understanding.
Lizzie Lockett, Royal College of Veterinary Surgeons
Lizzie joined the Royal College of Veterinary Surgeons (RCVS), the regulatory body for the veterinary professions in the UK, in February 2005. She brought with her 13 years’ experience working across Europe in marketing, public relations, corporate communications and public affairs, in sectors including animal health, agriculture and the environment. At the RCVS, the role of Lizzie and her team is to develop and maintain a customer-focused approach to the College’s communications, and to improve the effectiveness of RCVS communication both within and outside the veterinary profession. In autumn 2014 Lizzie set up the Mind Matters Initiative (MMI), alongside its Chair, Neil Smith. MMI aims to make a difference to the mental health and wellbeing of members of the veterinary team and Lizzie runs the programme on a day-to-day basis. Since its launch in 2015, MMI has rapidly become a well-established brand in the UK veterinary sector, stimulating a change in culture and openness around mental health and wellbeing.
Alan Richardson CMIOSH, Citation
Alan is an experienced and Chartered Health and Safety professional who began his Health & Safety career in the plant and equipment industry 1998 and went on to work as a Corporate Health & Safety Advisor for a local authority for a number of years before more recently commencing work with Citation. Alan holds an NVQ Level 4 in Occupational Safety & Health Practice and is a chartered member of IOSH. Alan is also enrolled on the Occupational Safety and Health Consultants Register and holds a Professionally Qualified Person CSCS Card.
Nick Steele, Zoetis
Nick Steele, National Business Consulting Manager for Zoetis has more than eight years’ experience of learning and development within the medical and veterinary markets. Since joining Pfizer in 1997, Nick has held business and people management roles developing expertise in account management and sales. He now applies this experience, knowledge and skill to helping veterinary practices develop their teams and deliver business results now and for the future. Nick has an Honours degree in Molecular Genetics and spent two years at Aberdeen Medical School as a post-graduate research student working with Prof Hugh Pennington. In 2011, he completed his CIPD certificate in Learning & Development. He is also an accredited coach and practitioner in personality profiling.